abrar.ajmal27

• The ability to motivate and direct staff members. • Excellent inter-personal skills. • Computer literate with technical knowledge of computer hardware, WAN, including PCs and printers. • Exceptional written and verbal communication skills. • Exceptional interpersonal skills, with a focus on listening and questioning and able to communicate at all levels. • Ability to effectively prioritize and execute tasks • Customer focused. • Excellent organizer and planner. • Team player. • innovative. • Proven track record of developing and providing Service Level Agreements • Drive for continued professional development • Other skills required are Microsoft office components (Word, Excel, Access, and Outlook) • Microsoft Windows Server 2003 and 2008 • Active Directory (including group policies) • Exchange Server • SQL Server • Virtual Servers 4 and above (VMWare) • Microsoft Information Internet Services (IIS)

- Supporting and maintaining network and infrastructure across different technologies - Working on day to day with clients and PSL staff with projects and onboarding process of new clients and customers. Setup of site to site VPN connections on cisco ASA firewalls and SFTP setup using SFL software. - Monitoring and maintaining the datacentre VMware environment cloning and setting up new VM’s for new clients and core software releases. - Using and configuring Symantec backup exec for backups of Virtual DC and Physical onsite servers with LTO backup tape library. - Configuring and upgrading new cisco hardware i.e Switches and routers and Cisco ASA firewalls in PSL datacentres. - Installing and configuring new Dell Blade and SAN hardware, installing ESXi hypervisors versions 5.0 and above. - Maintaining customer and client relationships recommending upgrades and config changes attending internal CAB meetings for network and server hardware changes. - Setting up and configuring Red Hat 7 servers for customers and client websites Technologies worked with: Cisco ASA 5506-x abd 5525 Firewalls Cisco Switches and routers Symantec Backup Exec Windows Server 2003 – 2016 Safe financial software (SFL) SNMPc monitoring/PTRG Monitoring VMware 5.5 and above Dell blade and SAN servers and Dell network Hardware IBM Servers and SANs

Manage escalated calls from first \ second line IT Service Desk · Manage the Administration and maintenance of the corporate infrastructure, including Active Directory, LAN, Internet access, Firewalls and MS Exchange · Manage the administration of the VMware 6 Infrastructure · Manage the administration of the Mitel VOIP telephone system · Monitor and troubleshoot server and network (NOC) · Implement and manage the backup and disaster recovery systems and processes - Setting up new HP 2610, 2620, 2650 switches and configuring for network access adding VLANS and STP configurations - Setting up Cisco 2900, 2650, 3500, 3550 switches - Setting up and administering and troubleshooting HP Procurve wireless AP’s - Implementing EIGRP, OSPF, VTP protocols on Cisco IOS platforms - Juniper switches – Decommissioning and upgrading Firmware and making them part of VC chassis also adding vlans to ports etc for correct network access - Office 365 (Migrated over 350 users from on premises exchange 2007 server to Office 365) - Sun systems – Logging and setting up new users upgrading of Sun systems Infor software troubleshooting payment issues that arise. - Veeam Monitoring – Setting up the free version for our production environment for our VM datacentre so can monitor - Trilead VM Explorer Backup Software – Creating backup schedules and running backups as one off to test backup on new server would work. - Symantec Anti-Virus – Upgrade Symantec Endpoint Manager and Symantec Endpoint Protection - SNMP Castle Rock Monitoring Software setup and troubleshooting

Running vulnerability assessments on DC enterprise assets and Azure Cloud presenting the findings to management - Remediating vulnerabilities with the help of support teams in the cloud Azure environment and DC Enterprise - Remediated over 90% of vulnerabilities and harden the security posture of systems in the cloud and DC Environment - Ran an Unnecessary uninstallation software project in the Azure and DC environments to get unlicensed and unsupported and unpatched software uninstalled which reduced vulnerabilities across the business - Mitigated Log4j a major security incident across both Cloud and DC Environments and patched all systems that were vulnerable to this vulnerability - Gathering data on assets using ServiceNow CMDB and using that Data to Identify latest patching activities - Presenting Teams calls with other Vulnerability Op's teams when manager was out the office - Investigating and researching vulnerabilities online that have been exploited in the wild