Salah Eldin Mohamed Abd ElHamid
About Candidate
· Expedia Canada travel advisor assisting customers packing their trips.
· Simplified travel processes and visa requirements, reducing travel stress and achieving a 98% client satisfaction rate.
· Exceeded conversion targets by offering personalized holiday packages and travel insurance, enhancing customer experience.
· Coordinated comprehensive travel plans for business and leisure clients, increasing repeat customers by 40% through exceptional service and secure reservations for travel, hotels, rental cars, and special events
Education
Work & Experience
• Improved customers satisfaction through efficient call resolution, assisting customers understand their bills, and processed payments. • Resolved 95% of complex customer technical issues, internet and network problems. • Answered customers inquiries about Vodafone new offers and packages.
• Improved customers satisfaction through efficient call resolution, achieving 90% to 95% satisfaction rates every month. • Resolved 95% of complex customer issues, resulting in over 90% first call resolution (FCR). • Converted nearly 20% of inquiry calls into new radio sales and subscriptions.
• Expedia Canada travel advisor assisting customers packing their trips. • Simplified travel processes and visa requirements, reducing travel stress and achieving a 98% client satisfaction rate. • Exceeded conversion targets by offering personalized holiday packages and travel insurance, enhancing customer experience. • Coordinated comprehensive travel plans for business and leisure clients, increasing repeat customers by 40% through exceptional service and secure reservations for travel, hotels, rental cars, and special events
