Customer Care Executive – UAEN

Job Title: Customer Care Executive – UAEN

Company: Career Emirates

Location:  UAE

Job Type: Full-time

Experience Level: Feresher / Experience

About Us:

Career Emirates is a dynamic and innovative [industry] company based in UAE. We are dedicated to delivering exceptional products/services and ensuring an unparalleled customer experience. As we continue to grow, we are seeking passionate individuals to join our team and contribute to our success.

Position Overview: We are currently seeking a motivated and detail-oriented Customer Care Executive to join our team. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. As a Customer Care Executive, you will play a crucial role in ensuring our customers receive top-notch support and assistance.

Responsibilities:

• Respond to customer inquiries and provide information about our products/services
• Handle and resolve customer complaints or issues in a professional and timely manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to address customer needs and concerns
• Provide product knowledge and assistance to customers
• Identify and escalate priority issues to the appropriate channels
• Strive for first-contact resolution to enhance customer satisfaction
• Continuously improve customer service processes and procedures

Qualifications:

• Excellent communication skills in English (both written and verbal)
• Strong problem-solving and decision-making abilities
• Customer-focused with a positive attitude
• Ability to work independently and as part of a team
• Previous customer service experience is a plus
• Familiarity with [industry] is an advantage
• Proficient in using customer support software and Microsoft Office applications

How to Apply: If you are enthusiastic about providing exceptional customer service and are ready to contribute to the success of a growing company, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position to careeremirates.ae.

Deadline for Application:

CareerEmirates is an equal opportunity employer and encourages candidates from all backgrounds to apply. We appreciate all applications, but only those selected for an interview will be contacted. Thank you for your interest in joining our team!